Store Return & Warranty Policy

Returns for Defective New Items

If a purchased item is defective or not working as described, we will attempt to repair it first. If the item cannot be repaired, we will replace it under the manufacturer's warranty.

• You have 30 days from the date of purchase to request a repair or replacement.
• Refunds will only be considered if the item is unrepairable and irreplaceable under the manufacturer's warranty.
• The returned item must be in the same condition as received, including all original packaging, manuals, and accessories.
• Items returned with missing parts or damaged packaging may be subject to additional restocking or replacement part fees.
• Shipping and handling fees are non-refundable.

Returns for Non-Defective New Items

• Non-defective new items may be returned within 2 days of delivery.
• The item must be unopened and unused in its original packaging.
• A 20% restocking fee applies, and all shipping costs are non-refundable.

Returns for Used Items

• If a used item is not working as expected, we will attempt to repair it first.
• If the item cannot be repaired, we will issue a refund, minus shipping and handling fees.
• Used and vintage items are returnable within 1 day of delivery and are subject to a 20% restocking fee.

Return Authorization Requirement

• All returns require a Return Authorization Number (RAN).
• To obtain a RAN, please call 480-610-4647 during business hours. Returns without an authorization number will not be accepted.

Warranty Policy

• New items are guaranteed to be free from factory defects for 30 days. All claims must be processed through the manufacturer's warranty.
• Used merchandise is guaranteed to work as listed for 1 day after delivery or as otherwise specified.

Note: Many new products come with extended manufacturer warranties. Please refer to your manufacturer warranty statement for more details.